# Voice & Business Process Services — VijayaTech Labs

AI-augmented voice and back-office delivery for UK programmes, run from our Ananthapuramu centre. Dedicated pods, 100% automated call QA, live dashboards.

## What is VijayaTech Labs Voice & BPO?

VijayaTech Labs runs white-label voice and back-office pods for UK service operators — booking, support, follow-up, and processing — with an automation layer underneath so agents spend time on conversations, not clicks.

## What do you deliver?

1. **Inbound & outbound calling** — customer service, lead qualification, appointment setting, follow-ups, surveys, retention.
2. **Back-office processing** — order and document processing, data entry, CRM hygiene, verification.
3. **Omnichannel** — live chat, email, and official WhatsApp Cloud API journeys with unified history.
4. **White-label** — your scripts, tone, brand, CRM, and telephony. Customers never see us.

## How is this different from a standard BPO?

- 100% of calls are transcribed and auto-QA'd against your rubric (not a 2% sample).
- Real-time agent assist: prompts, knowledge lookups, next-best-action mid-call.
- Outcomes logged automatically into Zoho, HubSpot, or GoHighLevel.
- Live client dashboard for volumes, SLAs, CSAT, and QA trends.
- Seat cost is a Tier-2 India base (Ananthapuramu) with IST–UK overlap (~5.5 hours).

## Who is it for?

UK service operators who need trained voice + back-office capacity without building an in-house team — booking, support, and follow-up programmes that must stay on-brand.

## How do we start?

Book a strategy call or request an audit. We scope the pod, QA rubric, CRM/telephony, and coverage window before you commit.

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- Book a Blueprint: https://vijayatechlabs.com/book-blueprint
- Contact: https://vijayatechlabs.com/contact
- Services: https://vijayatechlabs.com/services