One dedicated pod. Every channel your customers use.
A named team, trained to your programme and scripts, operating to your SLAs — not seats shared across ten clients between shifts.
Inbound & outbound calling
The conversations that move your business — handled by trained agents and measured on every call.
- Customer service & tier-1 support
- Lead qualification & appointment setting
- Follow-ups, surveys, retention & win-back
Processing & data operations
The repetitive work behind the calls — done accurately, and automated wherever it can be.
- Order & document processing
- Data entry & CRM hygiene
- Verification & quality checks
Email · chat · WhatsApp
Same trained pod, every channel — so a customer journey doesn't break when it leaves the phone.
- Live chat & email support
- Official WhatsApp Cloud API journeys
- Unified history across channels
We run it under your brand
Your customers never see us. We operate quietly behind your name, to your standards.
- Your scripts, tone and brand
- Your CRM & telephony, or ours
- Contracted via a registered Indian entity
The AI layer is standard, not an upsell.
This is what separates us from a commodity call centre. It runs on every programme from day one.
100% automated call QA
Every call transcribed and scored against your rubric — not a 2% manual sample you have to trust.
Real-time agent assist
Live prompts, knowledge lookups and next-best-action surfaced to the agent mid-conversation.
Auto CRM logging
Outcomes and notes written straight into Zoho, HubSpot or GoHighLevel — zero after-call work.
Live client dashboard
Volumes, SLAs, CSAT and QA trends in real time, with an AI-compiled weekly summary.
Workflow automation
Rules-based steps automated so agents spend time on the conversation, not the clicks.
Continuous coaching
QA data feeds back into training, so quality compounds week over week instead of drifting.
Better economics. Steadier teams.
We deliver from our own base in Ananthapuramu, Andhra Pradesh — a deliberate choice that beats metro-city BPOs on cost and retention.
Tier-2 cost base
Materially lower seat costs than Bangalore, Hyderabad or Manila — and the saving passes to your programme, not a middleman.
Lower attrition
Outside the saturated metro churn, agents stay. Programme knowledge compounds instead of resetting every quarter.
UK time-zone fit
IST gives a strong daily overlap with UK business hours, with the same team able to extend into after-hours cover.
Dedicated capacity
A named pod working only on your programme — purpose-built and scaled to your volume, not borrowed between shifts.
Pilot first. Scale on proof.
No black-box onboarding. You see quality and SLAs proven before headcount grows.
Scope & SLA
We map your process, scripts, systems and quality bar into a written delivery plan.
Stand up the pod
A dedicated, named team is recruited and trained to your programme at Ananthapuramu.
Pilot & calibrate
A controlled pilot proves quality and SLAs against real volume before we scale.
Scale & optimise
Capacity grows with demand; automation and QA data drive continuous improvement.
We already run voice in production for the UK.
Live systems we designed and operate — the same engineering discipline behind every pod.
WhatsApp + AI voice · Swoopos (UK)
An AI-augmented voice and messaging system live for a UK client on retainer, zero incidents.
Payments ops automation
ROI in under 8 weeks — reconciliation, disputes and notifications automated end-to-end.
Manual call logging
OpenPhone integration writes every call and message into the system of record, same day.
Tell us the programme. We'll come back with a delivery plan.
Volumes, SLAs, channels, target go-live — share what you have and we'll respond within one business day with a scoped pilot proposal.
Email [email protected]